7.1 Customers have a right to access their personal information

7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. This request must be forwarded to Value Muffler and Brake, 4542 Drummond Rd | Niagara Falls, ON L2E 6C7.

7.3 Upon request, we will also tell customers how we use their personal information and to whom it has been disclosed if applicable.

7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.

7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the customer of the cost and request further direction from the customer on whether or not we should proceed with the request.

7.6 If a request is refused in full or in part, we will notify the customer in writing, providing the reasons for refusal and the recourse available to the customer.

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